Full program terms

1. Who can take part

You need an actual Motus order placed through tonum.com, under the name and order number you submit. One submission per household, per order. If you cancel or return that order, any refund already issued under this program stays yours, but you will not be eligible to submit again on it.

2. What your video needs

• Public. Posted publicly on Instagram or TikTok, not a private or friends-only account.
• Real. Your own honest experience, in your own words. No third-party or agency-produced content.
• At least 15 seconds. Long enough to say something real.
• Motus visible. The product, packaging, or your routine with it should appear somewhere in frame.
• Tagged. Tag @tonum and include #motusresults so we can find and verify it.
• Stays up. Public for at least 30 days from your submission date. We may check back before releasing your refund.

We don't require any particular outcome or opinion. Videos describing a mixed or early experience are just as welcome as glowing ones, as long as they're genuine and meet the requirements above.

3. How to submit

Post your video first, then submit the link through our video submission form. You'll need your order number, the name on the order, and a direct link to the public post.

4. Refund amounts

Your refund is based on the plan you ordered, not the plan you're currently subscribed to at the time you submit.

5. Review and timing

We manually check every submission against section 2. Most are reviewed within 2 business days. If something's missing, unclear, or the post isn't public yet, we'll email the address you provide instead of rejecting it outright, so you have a chance to fix it.

Once approved, your refund is issued within 5 business days.

6. How you get paid

You choose on the submission form: a refund to the original payment method on the order, or store credit added to your Tonum account. Store credit is issued instantly on approval; original-method refunds follow your bank or card issuer's posting times, typically 3 to 7 additional business days after we send it.

7. Using your video

Submitting a video does not give Tonum any rights to it beyond what the platform itself already grants by virtue of your public post. Separately, the submission form has an optional box you can check to let us reshare your video, with credit to your handle, on @tonum's own channels or on tonum.com. That box is unchecked by default and is entirely your call. Leaving it unchecked has no effect on your refund.

8. Limits and disqualification

• One approved refund per household, per order. Multiple videos about the same order don't multiply the refund.
• We may decline a submission that uses purchased followers, bots, or engagement pods, or that appears to misrepresent the product.
• We may ask a follow-up question before approving; an unanswered request expires after 30 days.
• Refunds under this program come out of Tonum's marketing budget, not the product's return policy. It runs alongside, not instead of, our standard return and refund terms.

9. Changes to this program

We can change the refund amounts, requirements, or end this program at any time, for future submissions. Anything already approved before a change is honored under the terms that applied when you submitted it.

10. Questions